FAQs

How do I contact customer service?

Fill out our contact us form or call 1 (866) 322-8322 to connect with a customer service representative between 8 a.m. and 5 p.m. CST.
 

How can I request a quote?

Fill out our request a quote form or contact us.
 

How do I get a MSDS/TDS for my products?

All MSDS/TDS sheets for KitPackers products are available on the Ellsworth Adhesives website. Just type in your product number and all related documents from the library will display. If you do not see what you need, please contact us.
 

How do I contact for technical or product quality information?

Technical advice and assistance from our fully-staffed and trained quality department is available during normal business hours: 8 a.m. to 5 p.m. CST. Contact us to discuss your questions and determine the best way to service your needs.
 

Who do I contact for shipping information?

We have experts in chemical shipping on staff that will be available to answer any questions. They can recommend the most cost-effective method of shipping your product to your facility. Our team also has extensive experience in exporting and international shipping. Contact us to discuss your specific needs.
 

Who do I contact for certification or other documentation requests?

All documentation requests made at purchase order placement will be delivered along with your product. KitPackers provides a variety of documents including:

Contact us with any certification or documentation questions.
 

How do I obtain technical assistance for packaging recommendations?

Contact us to get in touch with our experienced team of technical support specialists for expert advice and assistance.
 

Does KitPackers supply all materials?

It is up to you – the customer. Most customers prefer our full-service product where KitPackers sources all materials and delivers to you the final packaged product hassle free. Some prefer to supply materials and use our industry renowned expertise to repackage your product.
 

What are my choices to pay for my order?

KitPackers’ open account terms are net 30 days or, if you prefer, we accept Visa or MasterCard. To establish an account with KitPackers, contact us and our team will provide you with a credit application.
 

I already do business with Ellsworth Adhesives, what is your relationship to them?

Ellsworth Adhesives owns KitPackers. This sister company relationship provides KitPackers access to a limitless range of chemicals with the industries best lead times at competitive prices. Your relationship with Ellsworth Adhesives provides you with KitPackers packaging capabilities and the convenience of exclusively working through Ellsworth Adhesives (if that’s what you prefer).
 

What is the difference between pre-paid, collect and third-party freight billing?

Pre-paid shipments are those which KitPackers will pay the freight carrier directly and then add that cost to your invoice. Collect shipments are billed to the consignee (the person or location to which the shipment will be delivered). Third-party billing is a situation where neither KitPackers nor the consignee will pay the freight charge for a shipment. In this example, customers may require a drop shipment to another warehouse or customer that isn’t the address of freight carrier account being used to bill the freight.
 

I bought some of your products and didn’t use all of it. How do I dispose of it?

Connect with your sales representative or contact us to speak with a certified technician. Please be ready to provide your order number or as much information from the product label as you can.